Web Hosting Agreement

This Web Hosting Agreement applies specifically to hosting services purchased from Rising Star, in addition to our general Terms of Service.

Provisioning

Hosting accounts are typically activated shortly after payment is confirmed. Setup times can vary for custom configurations or during identity/payment verification.

Backups

We may perform periodic backups of hosting accounts as a courtesy, but backups are not guaranteed and should not replace your own backup practices. You are responsible for maintaining independent backups of anything you cannot afford to lose.

Resource Limits

Each plan includes the storage, bandwidth, and other limits listed on its product page. Usage beyond these limits, or usage that materially affects shared infrastructure, may require an upgrade to a higher plan.

Support

Our support team assists with hosting-related issues on our platform. Support does not extend to writing, debugging, or maintaining custom application code unless purchased separately.

Billing & Renewal

Hosting plans renew at the interval selected at purchase, at the then-current rate, unless auto-renewal is disabled from your account before the renewal date.

Suspension for Non-Payment

Accounts with overdue balances may be suspended after reasonable notice. Continued non-payment may result in termination and deletion of hosted data.

Data After Termination

When a hosting account is canceled or terminated, associated data may be deleted from our systems after a reasonable grace period. We recommend exporting anything you need before cancellation takes effect.